Crossbar Tips and Tricks

Use the "Log In" link to log into the website. Use the "Sign Up" to create an account if this is the first time you are using the site. You will receive an email to verify the new account.

All parents who wish to receive team emails must sign up for an account. In future seasons, you will re-use your account to register your player and access other features described below.

These menu items are available once you create an account and are logged in.

• Participants: This tab lists all the skaters registered to this email account. Click on the skater picture or profile button to see the details for each player. The View Details display has three items parents may find useful:
• Edit Player: This allows a parent to fix spelling errors for the player’s name and update the player's birth date if it was entered incorrectly. NOTE these changes ONLY update the player's profile in Crossbar.
• Add Accounts: This feature allows the registering parent to add another parent’s email address to the player’s profile. Note the parent being added will have to verify their email address when they receive the email requesting the email address to be verified and and setup an account if they have not already do so.
• Add Associations: This feature allows a parent to add an updated USA hockey membership to their player’s profile.

• Settings: This tab allows parents to update their account by updating their name, phone number, email address and password.
• NOTE: If you are needing to update an email address, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until the new email address entered is verified.
• NOTE: If a Team Staff member (coach, manager, etc.) notices his/her name is incorrect on the Team Website, corrections for those errors can be made here..

• Family Calendar: This link is available once you are logged into the Club website. Every player’s schedule (and parent if registered as a Team Staff member) associated with this email address will be shown on the Family Calendar display. Players must be registered and assigned to a team for their schedule to show up on this display. Also, if you are not the registering parent, you must have the registering parent add your email to the account associated with the child.
• iCal - select the CALENDAR FEED button on the FAMILY CALENDAR display and follow the instructions to synch this calendar with your phone.

• Trouble Shooting for Family Calendar and the iCal features

1. Have you set up a Club website account in your name and email address? See "LOG IN (AND SIGN UP)" above
2. Are you logged onto the website? See "LOG IN (AND SIGN UP)" above.
3. Is your website account associated with all of your players' schedules? The parent who registered each player can add you to the PLAYERS profile. See "PLAYERS: ADD PARENT" above.

How Do I See the Details of the Payment Plan We Signed up For?

1. Log on (must be the registering parent)
2. Select Dashboard (upper left corner)
3. Select PLAYERS on the left hand side
4. Select "View Details" next to your player's name 
5. Scroll down, then under Registration History, select "View Details"
6. The payments and dates are listed. Note payments are processed automatically on the dates listed and it may take a couple of days before they appear on your credit card account.

HOW DO I CHANGE OR ADD A CREDIT CARD TO MY CHILD’S REGISTRATION?

Credit/Debit Cards expire or are lost/stolen. Once you are notified of a failed payment, please update your card as soon as possible.

Steps to change/add a credit card:

1. Log on
2. Click on the Dashboard (link in upper left hand corner)
3. Click on the PLAYERS tab on the left hand side of the page
4. Click on View Details next to your player’s name
5. Page down on the Player Info page until you get to “Registration History”
6. Click on View Details next to the Program to which your player has remaining payments
7. Click on the EDIT button next to the card number of the next installment and add another card.
8. Once you have changed/added a new credit/debit card, please notify the Executive Director so an adjustment to the payment due date and/or amount can be made.

Follow the steps below to add additional family members to your player so they can see team schedules.

1. Log on (must be the registering parent)
2. Select Dashboard (upper left corner)
3. Select PLAYERS on the left hand side
4. Select "View Details" next to your player's name
5. Add the top of this display is a Link "+ ADD PARENT". Click on this link.
6. Add the parent's email address and select ADD PARENT
7. If the parent already has an account, they will be added immediately
8. If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account.

1. Log on to the website using your email address and password.
2. Click on the DASHBOARD link in the upper left hand corner.
3. Click on the PROFILE link on the left hand side
4. Page down past the name and phone numbers field until you get to the password or email sections, update the info, and click on save.
5. NOTE: Any new email address will require that you verify the email address, so watch for the verification email and follow the instructions. Otherwise your account may get stuck in limbo and require help from Crossbar to fix it.

SHAW volunteer opportunities are managed through Crossbar. Families can view available volunteer sessions, choose an open shift, and keep track of upcoming volunteer commitments through their Crossbar account. CURRENTLY VOLUNTEER HOURS CAN ONLY BE SIGNED UP FOR USING THE SHAW WEBSITE. THE CROSSBAR MOBILE APP DOES NOT HAVE THE FUNCTIONALITY BUILT IN.

1. Log in to Crossbar

Go to the SHAW website, shawhockey.org, and log in using the Crossbar account associated with your player(s).

Important: Make sure you are using the same Crossbar account/email address used when registering your player for SHAW.

2. Find an Available Volunteer Opportunity

Once you are logged in, click on Volunteer in the menu on the left-hand side of the screen.

Available volunteer sessions will appear on the page and may include:

• Event or activity name
• Date
• Location
• Available volunteer opportunities
• Additional event information

3. Click “More Information”

When you find an event you would like to volunteer for, select More Information.

This will open the volunteer session and display the individual shifts that are available.

4. Select Your Volunteer Shift

Review the available positions and select the shift you would like to work.

Before signing up, please review the:

• Date
• Start and end time
• Volunteer position
• Location
• Any special instructions

Select the appropriate shift and complete the sign-up.

5. Check Your Crossbar Family Calendar

Once you have successfully signed up, your volunteer shift will automatically appear on your Crossbar Family Calendar.

This makes it easy to see volunteer commitments alongside your family's SHAW practices, games, and other scheduled activities.

Crossbar App

You can also access your Family Calendar through the Crossbar mobile app.

We recommend keeping Crossbar notifications enabled so you don't miss schedule updates or volunteer information.

6. Watch for Your Reminder

Crossbar will send a reminder email prior to your volunteer shift.

Please make sure the email address associated with your Crossbar account is current and check your spam or junk folder if you are not receiving Crossbar messages.

Need to Change Your Shift?

Please only sign up for volunteer shifts that you expect to be able to work.

If something comes up and you can no longer complete your scheduled shift, please follow SHAW's volunteer cancellation or substitution procedures as soon as possible so another family has an opportunity to fill the position.

Volunteer Hour Credit

Volunteer opportunities posted through Crossbar are used to help SHAW organize and track family volunteer participation.

When signing up:

Use the Crossbar account associated with your SHAW registration whenever possible.

This helps ensure your volunteer activity can be connected to the correct SHAW family.

1. Log on to the website using your email address and password.
2. Click on the DASHBOARD link in the upper left hand corner.
3. Click on the PROFILE link on the left hand side
4. Page down past the name and phone numbers field until you get to the password or email sections, update the info, and click on save.
5. NOTE: Any new email address will require that you verify the email address, so watch for the verification email and follow the instructions. Otherwise your account may get stuck in limbo and require help from Crossbar to fix it.